Where is MonofashionShop located?
Our headquarters is in London. In order to provide the best prices and flexible international shipping options all orders are shipped directly from our partner warehouses in Europe, USA, Hong Kong and Singapore, using a range of International based couriers. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
With regards to payment issues, we use Stripe (stripe.com), the #1 trusted online payment gateway. All our transactions go through payment and we do not have access to any of your credit card information whatsoever.
How can I pay?
You can pay by credit or debit card when placing an order. We support the main types of credit cards widely used in the world, such as Visa, Mastercard, AmEx etc.
In some instances, an order may be split into different packages for any of the following reasons:
- Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped a later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
What should I do if my credit card or debit card doesen't go throuht?
The decision to reject your credit card payment is typically made by your card issuing bank (not by MonofashionShop). To protect your security and privacy, your bank cannot provide MonofashionShop detailed reasons for why your payment was declined.
Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
Top 7 reasons why credit card payments are rejected:
1. The transaction was blocked by the payment server because it didn’t pass all the risk checks
2. Insufficient Funds
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)
My parcel did't arrive but the tracking state it did. Why?
MonofashionShop will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - MonofashionShop would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch".
Who pays for return?
In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Babehype will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).
Your prices are in USD, how do I convert to my local currency?
All prices on the site are denominated in US dollars.
All prices on the site are automatically converted for your convenience in your local currency when you enter the site. You can see the price in USD if you hover your mouse over the price in your local currency.
When paying for the order, you will see the final amount of your order in US dollars.
When you make payment, Stripe system will automaticly convert the amount into your local currency.